Shipping Policy

Shipping Policy

At Nuvane, we're committed to delivering your order as quickly and efficiently as possible.

Order Processing

  • All orders are processed within 5 business days (Monday–Friday, excluding public holidays).

  • Once your order has been processed and dispatched, you will receive a confirmation email with your tracking information.

  • During periods of high demand or promotional sales, processing times may be slightly longer. If this occurs, we'll keep you informed.

Shipping

We currently ship to the United States.

Estimated Delivery Times (United States):

  • Processing Time: Up to 5 business days

  • Shipping Time: 5–12 business days

  • Total Estimated Delivery: 10–17 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you'll receive an email containing your tracking number. Please allow up to 48 hours for tracking information to become available after your order has been dispatched.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly before placing your order. Nuvane is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Packages

If your package appears to be significantly delayed or has been marked as delivered but you have not received it, please contact us. We'll work with the shipping carrier to help locate your order and provide the best possible resolution.

Questions?

If you have any questions regarding your order or our shipping policy, please contact our customer support team. We're always happy to help.

Frequently Asked Questions

What is your return policy?

We offer a 30-day return policy on all products. If you're not completely satisfied with your purchase, simply return the item in its original condition for a full refund or exchange.

How long does shipping take?

Standard shipping typically takes 5-7 business days. We also offer expedited shipping options at checkout for faster delivery. Orders are processed within 1-2 business days before shipping.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping times and costs vary by location. You can enter your address at checkout to see available shipping options and rates.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's progress on the carrier's website until it arrives at your door.